![]() ![]() Then no one else turned up and we left, crazy! Another 2 separate customers arrived and got on the bus and then we waited and waited and waited for an hour and a half. He spoke no English what so ever and looked a little bewildered but ushered me onto the bus. I was the first there and he had my address but I showed him it again. So, I arrived ten minutes early from my flight and found the driver easily. ![]() I emailed the company with the address and this was all fine, I told them I was nervous travelling alone and wanted to be sure I would arrive safely. I paid slightly more for a smaller mini bus so that I could arrive quickly and safely. My friends were travelling from another part of the country so I was travelling alone, landing at 22.40 to meet them in a villa in Fuengirola. I used this company on a recent trip to Malaga. I was not sure if I could leave zero stars so I left 1 but please note if I could leave a minus result I would. “Unhelpful, disorganised and uncommunicative ” They advertise 95% satisfied- I suggest that is nonsense! Agony confirming pickup time on return- website said phone or email- no answer to email- eventually hotel got through on phone. Return journey was prompt but several more than the advertised four stop maximum, so took ages + I was back, corner seat, so only had half a seat because one leg was over the wheel- incredibly uncomfortable + trip took ages. Too idle to help me off with luggage, so another passenger assisted me. The mini coach smelled of both stale and fresh cigarette smoke and the 'music' would have been more suited to Guantanamo Bay. Review re 'Hoppa'- 40 minutes delay while sitting in smelly, stuffy, mini coach at Malta Airport- driver said to blame his manager (that's alright then)!! He had spent all his time on his mobile, so opinion was that he was maybe running his own business. ![]() I gave a previous review and would rather walk in the hot sun than use them again. We therefore did not make a fuss at the time We complained to the driver, who spoke very little English, he apologise and said there were too many going to same hotel. At the airport we were bundled into a minibus taking us to the Hotel, which should have been a taxi for which we ordered. Also I should mention that we used when we went to Prague in April this year. After many emails still not had any reply from Hoppa. The taxi actually cost about £6 more than what we were charged by. Hotel called local taxi which just got us to airport on time before gate closing. Very distressing waiting 1.50hours over pick up time. We found this out last week in Budapest when taxi did not turn up for a transfer back to airport. If you're thinking of booking a taxi with be advised your paying upfront and not much cheaper than a normal taxi on the day, even with their doubled up discounts. Never ever again.“If you're thinking of booking be advised” Customer service after 30 minutes then repetitive emails telling me to read the small print. Which they tell me says they can use any transport they like in the resort no matter how much you've paid. They ignored their promise of refunds if not happy and told me to read the small print. Taking into consideration both my wife and I have difficulty travelling on buses and bearing in mind they are half the price of a car journey on my return I complained to Hoppa. Realising a refusal could force a missed flight we got onto the bus. The non English speaking driver showed me he just dropped 20 people off and this was our return transport. Return journey a 40 seater coach turned up empty. I saw the car picture on Hoppa website read the blurb and thought great seems fine! I paid well over £100 online for 2 car journeys but as I've said medically my wife and I needed that type of journey.Īrrived airport to hotel big comfortable Taxi. I'd done the journey earlier in the year with another company. I decided to pay for an expensive private taxi/ car. All I wanted was a fast comfortable airport to hotel. I recently booked a journey with them through their website. ![]()
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